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Recent mentions (7 of 7)
It's been three weeks since the migration and I still haven't received my new NTB welcome pack with the debit card. Tried the hotline 12 times, no answer. Branch said wait 2 more weeks. Frustrating.
I've received a lot of random charges from NTB. HSBC never had charges like this. I really don't know what this is.
My NTB card was swallowed by the ATM machine. It's been four days, still haven't received it. Even after calling customer service, I haven't received a reply.
The app cannot even be opened after migration. OTPs haven't arrived for 3 days now. Even after calling customer care, there's no answer. What a hassle!
Why are NTB fixed deposit rates lower than what HSBC was offering? My maturity is in June and I'm seriously thinking of moving to another bank.
Went to Wattala NTB branch. Staff are still friendly as before. Quick service, problem solved within 15 mins. Thanks NTB team!
Submitted cheque book request 3 weeks ago at the Colombo branch. Still nothing. The migration was supposed to be 'seamless' they said. My business cheques are bouncing.