Overview

Trying to contact a customer care agent since in the morning. 😂😂 this is the first experience with this bank cause HSBC accounts have been transfered to this bank. Even tried the stolen card option when calling.. 😂😂😂 still the same result. I can't imagine being a customer of

I am already an NTB customer and they can't solve my Amex card issues for weeks. How will they treat HSBC customers? I can imagine. They say they'll call back. That's it.

When I tried to reset the password for my NTB account, it went to someone else's email. I saw it and immediately thought this must be a real incident.

Been trying to get in touch with the NTB designated Relationship Manager but in vain - already sent 3 emails but with no response. My account has been transferred from HSBC to NTB. I'm unable to access account!

Transitions somewhat smooth. Activated NTB Master card on Monday and since then all transactions get declined. Wnet to the Nugegoda branch and they also admitted the card is successfully activated. There's no one to give any solution to this issue. What am I to do with a card if

I've been calling many times now from overseas. It's past 1am in SL and the agents are busy? There's no online chat either to support on urgent basis. There's an issue with online transactions, what are you going to say about this?

HSBC එකෙන් credit card එක transfer කරපු එක ගැන දැනගන්න සති ගාණක් call කලා. එකම එක දවසක් Customer Service එකෙන් answer කලා. අපරාදෙ කියන්න බෑ, ප්‍රශ්නෙ ලස්සනට අහගෙන ඉඳලා hold එකේ තිබ්බ. පස්සෙ කිව්ව මේ ගැන Customer Service එක දැනුවත් කරල නැහැ, number එක දෙන්න credit card division එක

They removed the branch secretly without even an ATM for transactions 😡

Bad Service 😂

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Useless bank that doesn't answer when you call customer care🤣

As of 6th May, no sign of a new card. Try getting through on the phone! We have better use of our precious time. Peehaps they are snowed under, but better planning could have smoothened things out!

I called for weeks to find out about the credit card transfer from HSBC. Not even once did customer service answer.

After so many attempts since May 1st I left to God 🤦‍♂️

Not smooth from the credit card migration perspective. Giving it another few days to see if the issue get settled.