Given a call one week back to ask why the new NTB credit card has not yet been delivered, where the

Given a call one week back to ask why the new NTB credit card has not yet been delivered, where the answer was "the courier company to whom NTB gave the cards to deliver has not yet delivered them and they are waiting for the courier to return all those cards back to NTB"... Although the calling center "assumed" that the card will be ready within a maximum of one week from the nearest NTB branch and promissed that particular branch will call me, still awaiting that golden call... So how can you advertise saying there was a smooth transfer from HSBC.. The first impression about NTB is an utter