Overview
sev 2otherlast seen 2mo ago

I’m the customer of HSBC & I got all my cards from NTB thank you so much for your support. Really I

I’m the customer of HSBC & I got all my cards from NTB thank you so much for your support. Really I don’t know about NTB services. Will try to use couple of years & decide.

Priority
0.58
Mentions
10
Avg severity
2.4
Velocity 6h
0.00×
last 6h / prior 6h
Source diversity
1
Sentiment
negative
5
positive
4
mixed
1
Severity
3
4
1
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4
2

Mentions in this cluster (10)

sev 4negativeencomment · NTB Sri Lanka — Official Page · Timothy Seresinhe · 2mo ago

I still haven’t received my HSBC-to-NTB replacement credit card. I’ve been calling multiple times every day, and nothing is getting resolved. Extremely disappointed with how this retail banking transition has been handled. HSBC chose to sell its retail banking operations to NTB, but customers are now dealing with delay

www.facebook.com/nationstrustbank/posts/pfbid0VncKhSSgaSefZcerR2pd89azUaE8LG2WHS
sev 4negativeencomment · NTB Sri Lanka — Official Page · Vishaka Palihena · 2mo ago

Still i couldn't contact their customer service agent. Tried two three days am regret to say they can't do business like HSBC. I still didn't get activated my Credit card. Please NTB improve your customer service call center service..we waste our time n money calling your so called hot line 😠

www.facebook.com/reel/951298844490334/?comment_id=804899739129041
sev 3negativeencomment · NTB Sri Lanka — Official Page · Tilak Dissanayake · 2mo ago

I didn't received my NTB Credit card insted of HSBC card, but new card number has sent through my e mail. What I have to do now? What is the best no to cantact NTB

www.facebook.com/nationstrustbank/posts/pfbid02z26gUAb1KdeTj7sVgCYfG6wwLBtAiVcnW
sev 3negativeencomment · NTB Sri Lanka — Official Page · Chrishmal Fernando · 2mo ago

Im a previous HSBC customer. For my new NTB credit card I experienced the bad on my 1st call center agent with your bank. I feel they are totally different with HSBC call center agents.

www.facebook.com/nationstrustbank/posts/pfbid0NZTJ6H3C1uWhMfnV1uGcecxTu95NSkntTn
sev 3mixedencomment · NTB Sri Lanka — Official Page · Neville Anastasius · 2mo ago

Still I have not received the New Credit Card from NTB I am unaware where to pay the monthly installment I am a Platinum Card holder HSBC Thanks HSBC for the good service done

www.facebook.com/nationstrustbank/posts/pfbid0zEYzCEDqq155uDCsixrtJrG4x4bxuVKjmV
sev 3negativeencomment · NTB Sri Lanka — Official Page · Tilaka Perera · 2mo ago

I did not get my new NTB Credit card. HSBC Credit card is with me. How can I get the NTB card.

www.facebook.com/nationstrustbank/posts/pfbid0zEYzCEDqq155uDCsixrtJrG4x4bxuVKjmV
sev 1positiveencomment · NTB Sri Lanka — Official Page · Kdk Swarna · 2mo ago

Good bye H S B C WELCOME NTB

www.facebook.com/nationstrustbank/posts/pfbid02yyUrmWSyxbVLB8nFGZbRqD17MtLM2uuQc
sev 1positiveencomment · NTB Sri Lanka — Official Page · Miyuru Suneth · 2mo ago

Smooth transition. I received my credit card on time. Thank you, HSBC and NTB...

www.facebook.com/nationstrustbank/posts/pfbid02yyUrmWSyxbVLB8nFGZbRqD17MtLM2uuQc
sev 1positiveencomment · NTB Sri Lanka — Official Page · Muttucumaru Sathananthan · 2mo ago

It’s a two way process and there may be some problem in some parts of the country I had step into the NTB cause of my HSBC credit card facility!! Transition is smooth and working satisfactorily!! Congratulations 🎊🎈🎉

www.facebook.com/nationstrustbank/posts/pfbid02yyUrmWSyxbVLB8nFGZbRqD17MtLM2uuQc
sev 1positiveencomment · NTB Sri Lanka — Official Page · Stalin Angelmus · 2mo ago

I’m the customer of HSBC & I got all my cards from NTB thank you so much for your support. Really I don’t know about NTB services. Will try to use couple of years & decide.

www.facebook.com/nationstrustbank/posts/pfbid0mj4wMSEnzF1xfodGkmCnbGBuWqup6f1z7S