Thank you

Smooth transition. Nicely done ✔️

It has been a good journey so far....

Good luck 💐

Good journey so far

Smooth transition. Thanks HSBC & NTB.

Thanks

was waiting for long to know about the billing cycle and the due dates… not updated on app and can’t contact the hotline

Did someone say smooth transition??!! I beg to differ. When I checked on 15th April I was told that my new NTB cards were with the courier. Still not received. Maybe the courier guy is walking from Colombo to Kandy.......

Good luck

Smooth and organized transition

Smooth transition. Thanks HSBC & NTB.

Still not received how to activate my cards

Good so far. Hope it will continue.

I received my card well before the cut off date and on a visit to NTB on Monday, 4th May a representative of the Bank did the needful. Very smooth

Debits cards not received yet..

Transition done smoothly, but cards not yet delivered. Couriers service is vary bad, at least not gave a call.

It’s a two way process and there may be some problem in some parts of the country I had step into the NTB cause of my HSBC credit card facility!! Transition is smooth and working satisfactorily!! Congratulations 🎊🎈🎉

Smooth transition. Nicely done ✔️

You are well come

I am in an inconvenient situation. I still haven't received my credit card.

Received all debit and credit cards on time from NTB. Excellent banking app. Great!♥️

Transitions somewhat smooth. Activated NTB Master card on Monday and since then all transactions get declined. Wnet to the Nugegoda branch and they also admitted the card is successfully activated. There's no one to give any solution to thi

Your mobile app is not working. Sent you a message regarding this…

Trying to contact a customer care agent since in the morning. 😂😂 this is the first experience with this bank cause HSBC accounts have been transfered to this bank. Even tried the stolen card option when calling.. 😂😂😂 still the same res

Excellent banking app. Had been a HSBC credit card holder over 25 years. NTB card got activated through the app. So far so good.

Not smooth from the credit card migration perspective. Giving it another few days to see if the issue get settled.

As of 6th May, no sign of a new card. Try getting through on the phone! We have better use of our precious time. Peehaps they are snowed under, but better planning could have smoothened things out!

Worst customer service ever. Nobody is picking up the bloody phone in the ‘24x7 hotline’. I got a card statement but they haven’t even delivered the card yet.

No bank cards. No cheque book. No pin. Journey wt ntb started off on a bad footing. Already. Its only 4 days. Following in hsbc's footsteps! Not a good role model. The ntb personal banker is all smiles only. Does eff-all!

Cards received ontime. However, unable to activate SMS via the app. Hotline is useless as usual. Relationship manager's phone is switched off.

I don’t know why no one responds to customer service calls and emails. They are not at all ready to cater a premium customer group from HSBC bank.

Transition is mess.. still cannot get pin and connect to call center .. app also not supporting Nations Trust Bank

Smooth transition. I received my credit card on time. Thank you, HSBC and NTB...

Good Luck NTB...

We understand that the change has been overwhelming and lapses have occurred. Overall, a great 👍🏼 transition – well done, NTB. 🙏

I've not received the new credit card yet.

Nice transition ,well done,and good bye HSBC ,asWell hope good service from NTB ahead..

Well well... my two cards just became family. Been with Amex + HSBC over 15 years. Now they’ve joined forces too. Looking forward to the perks of both under one roof. Stronger together!

Smooth transition goodbye HSBC & well come NTB

Will v get two statements ? One for Amex and the other for HSBC !

Hope the good journey we had so far at HSBC will continue with NTB Thank You HSBC and NTB for a smooth transition.

How to make HSBC payment

Customer service is terrible. Waited half an hour for the call, no answer.

Good bye HSBC....and welcome NTB

I received my card well before the cut off date and help to activate it online and they do the needful Very smoothly. Thanks for everything

Congratulations . NTB

My HSBC credit card payment falling due in next week. Can I pay this at Food City as usual or should I come to NTB. Thanks

Smooth transition. Thanks HSBC and NTB

Good buy excellent bank HSBC WE trust NTB for the same. Good relationship with the customers. Welcome NTB