NTB Sri Lanka official page

There is another bank that tried to take over the HSBC retail base. They could be behind this

I got my HSBC accounts transferred to NTB. I am trying to contact NTB Private banking center from where I collected my welcome pack. Trying to contact but unable to get through. Any number where someone will answer as tried many times but no response.

No Credit card No debit card, no account transfer, nothing - Pls come back HSBC 😆

Awaiting my credit card says with the courier for the past 10 days

Please check your inbox

"All our customer agenta are accompanied" Slogan of NTB

Thiwanka Wimalasuriya an agent will attend to your matter shortly

Can I do payments via commercial bank ATM?

Trying to contact a customer care agent since in the morning. 😂😂 this is the first experience with this bank cause HSBC accounts have been transfered to this bank. Even tried the stolen card option when calling.. 😂😂😂 still the same result. I can't imagine being a customer of

is this a challenge to the penetration testing community?

I call the hotline every day for a statement issue. They say they'll call back within the day. No one has called back. Today someone named Hirushi called. HSBC doesn't take even 10 minutes to solve a problem. The service is terrible. It's a waste of hours spent on calls.

What the Annual Fee for HSBC card after transfer to NTB card? Is that same?

Good so far. Hope it will continue.

As a HSBC premier customer, I'm having difficulties resolving the issues I'm having with NTB. Your customer care do not know how to fix anything

As a HSBC premier customer, I'm having difficulties resolving the issues I'm having with NTB. Your customer care do not know how to fix anything

Been trying to get in touch with the NTB designated Relationship Manager but in vain - already sent 3 emails but with no response. My account has been transferred from HSBC to NTB. I'm unable to access account!

Trying to contact Nations Bank Private banking center but unable to get through. Pls give a number where we can contact them. My accounts transferred from HSBC to NTB.

I have received my credit card last month statement. Also I have to pay my last month balance. Which methods are available for paying my balances. Please inform me.

Been calling for weeks to find out about the credit card transfer from HSBC. Only once did Customer Service answer. Can't complain, they listened to the problem nicely and put me on hold. Later they said Customer Service isn't informed about this, give the number and the credit c

Thank's I'm HSBC customer.

ONCE ALL THE INTERNATIONAL BANKS MOVE FROM SRI LANKA STOPPING ITS OPERATIONS MANY WILL REALIZE MANY THINGS. HOWEVER AS WE USED TO SUCH GLOBAL PLATFORMS WE ONLY SUFFER NOW

Nations Trust Bank is a misleading, useless bank. I cancelled my accounts and cards several years ago. Because of HSBC, bad karma is coming back to me. I called at the beginning of April to find out some details. But I didn't get a proper answer. I called again today, they don't

Is there a charge for this app

When I try to reset the password for my NTB account, it goes to someone else's email. I saw it and immediately thought this must be a real incident.

Called for weeks to find out about the credit card transfer from HSBC. Not even one day did Customer Service answer.

Can someone from Nations Trust Bank please update the LankaPay Branch directory with the newly integrated branches of HSBC ASAP? Our accounts have been assigned to one of these new branches and we are not able to update our payee information in some places correctly without a val

Thank you NTB. Appreciated

Highly appreciated

Service levels of NTB dropped.

Im a previous HSBC customer. For my new NTB credit card I experienced the bad on my 1st call center agent with your bank. I feel they are totally different with HSBC call center agents.

Thank you 🙏🏻 NTB 😎

Smooth transition. Nicely done ✔️

Received all debit and credit cards on time from NTB. Excellent banking app. Great!♥️

Excellent banking app. Had been a HSBC credit card holder over 25 years. NTB card got activated through the app. So far so good.

Your mobile app is not working. Sent you a message regarding this…

My mobile banking access appears to be blocked for Estonia. Could you please clarify why this has happened? Is this a temporary issue or a permanent restriction? This is currently my only bank account, and I am unable to travel to open another one.please try to fix this soon.

Smooth transition. Thanks HSBC & NTB.

Smooth and organized transition

Thank you

It has been a good journey so far....

Still not received how to activate my cards

Debits cards not received yet..

Good luck 💐

I am inconvenienced. I still haven't received my credit card.

Not smooth from the credit card migration perspective. Giving it another few days to see if the issue get settled.

was waiting for long to know about the billing cycle and the due dates… not updated on app and can’t contact the hotline

Transition done smoothly, but cards not yet delivered. Couriers service is vary bad, at least not gave a call.

I am sure you speak the truth!

They removed the branch secretly without even an ATM for transactions 😡

To those who did not receive their cards speak to a customer care person on 0114414151 ( They will take 6 to 11 minutes of your valuable time to answer) but request them to transfer the card to the closest bank to you which they will oblige.