I call the hotline every day for a statement issue. They say they'll call back within the day. Not one person called back. Today, someone named Hirushi called. HSBC takes less than 10 minutes to solve a problem. The service is terrible. The

Even for me, as an existing NTB customer, it takes weeks to resolve issues with my Amex card. I can imagine how they treat HSBC customers. They say they'll call back. That's it. It's impossible to get through to the Branch Hotline. The peop

Trying to contact a customer care agent since in the morning. 😂😂 this is the first experience with this bank cause HSBC accounts have been transfered to this bank. Even tried the stolen card option when calling.. 😂😂😂 still the same res

Nations Trust Bank is a misleading, useless bank. I cancelled my accounts and cards several years ago. Because of HSBC, bad karma is coming back to me. I called at the beginning of April to find out some details. But I didn't get a proper a

When I try to reset the password for my NTB account, it goes to someone else's email. I saw it and immediately thought this must be a real incident.

ONCE ALL THE INTERNATIONAL BANKS MOVE FROM SRI LANKA STOPPING ITS OPERATIONS MANY WILL REALIZE MANY THINGS. HOWEVER AS WE USED TO SUCH GLOBAL PLATFORMS WE ONLY SUFFER NOW

Been calling for weeks to find out about the credit card transfer from HSBC. Only once did Customer Service answer. Can't complain, they listened to the problem nicely and put me on hold. Later they said Customer Service isn't informed abou

No use. Can't even keep up with HSBC. Loss bank.

Called for weeks to find out about the credit card transfer from HSBC. Not even one day did Customer Service answer.

The useless bank that doesn't answer when you call customer care🤣

Hey bro, can't even get a call through to you guys even after waiting for hours 😊

How long does it take for you to send a card from the card center to the Aluthgama branch?

They removed the branch secretly without even an ATM for transactions 😡